returns, exchange & refund policy

Last updated: 18 October 2026

returns and exchanges

We accept requests within [PLACEHOLDER: return window, e.g. 7] days of delivery. Policy: [PLACEHOLDER: exchange only / exchange or refund]. Items must be unused, unwashed, with all original tags and packaging intact.

To start a request, email info.chaptersouth@gmail.com or message us on [PLACEHOLDER: customer care phone, +91 …] with your order number and photos of the item. We will confirm eligibility and share pick-up or drop-off instructions.

not eligible

• Items that are worn, washed, altered, or without original tags.
• Items marked final sale at the time of purchase.
• Requests raised after the window above.

damaged, defective or wrong item

If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with photos (an unboxing video helps). We will replace it or refund you in full, including any shipping charge, at no cost to you.

refunds

Approved refunds are issued to the original payment method within [PLACEHOLDER: refund timeline, e.g. 5–7 working days] after we receive and inspect the item. Your bank or card issuer may take a few additional days to reflect the credit.

cancellations

You can cancel an order before it is dispatched by writing to info.chaptersouth@gmail.com; we refund the full amount to the original payment method. Once dispatched, an order can no longer be cancelled and the returns policy above applies.